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FREQUENTLY ASKED QUESTIONS

Do you accept insurance?


Yes, we are in-network with BCBS PPO and BlueChoice.

We are not in network with all other insurance providers. If you have a different insurance plan (i.e. Aetna, Cigna, United, BCBS HMO Plan), we will work with you to apply for direct reimbursement with your insurance provider. We are able to provide our clients with service codes (CPT Codes) prior to starting services to determine reimbursement coverage.

You may use your FSA (Flexible Spending Account) or HSA (Health Savings Account) to pay for services, however you should contact your fund administrator to learn more about this option.

The costs for comprehensive neuropsychological and psychological evaluations vary. There is no set cost because each case is different. The costs depend on many factors including referral question(s), complexity of the case, number of assessments that will need to be administered, time it takes to administer the assessment tools and time needed to interpret your information and go over the results. We start all evaluations with an intake appointment with a clinical psychologist to better assess your testing needs and determine which assessment tools will be used. We ask all our clients to be familiar with their individual mental health insurance benefits (copays, deductible) and determine if their plan requires a pre-authorization.

Call or email our Client Care Coordinator at ClientCare@BrightMindsLNC.com or call us at 872-228-7243. Our Client Care Coordinator will answer any questions you may have, register you in our portal system, and schedule your first appointment. Your first appointment can be completed in-person or via telehealth.

Wear comfortable clothes, feel free to bring any item from home that brings you a sense of comfort or helps us understand you and your interests better. You are welcomed to bring your partner or a friend. All minors have to be accompanied by an adult.

There are 4 steps to the testing process:

Intake. During the intake appointment you will meet with a licensed clinical psychologist to gather background information and explore the reason(s) you are seeking a neuropsychological/psychological evaluation. The clinical psychologist will answer any questions you may have in preparation for testing.

Testing. This includes one-on-one testing and gathering information from parents, teachers, and your treatment team. Most in-person testing sessions last between two to six hours. Testing is typically scheduled in the morning, so it is important to get a good night’s sleep the night before and eat a good breakfast. Wear comfortable clothing and bring any comfort object from home. Clients are welcomed to bring a snack and a drink. Testing may take place over the course of one or more days. As a neurodiversity testing center, we encourage short breaks, the use of stimming, movement, support animal, and any other supports that may be needed to provide us the most accurate representation of your abilities.

Interpretation. Following completion of testing, your assigned clinical psychologist will take all your testing data, interpret it, and write a comprehensive report.

Feedback. Once the report is completed you will meet with the clinical psychologist to review the report together. You may invite anyone to be a part of your feedback, including your therapist, partner or support animal.

Yes. Most, but not all, of our evaluations can be completed virtually.
Yes.
We do not offer weekend appointments at this time.
Neurodiversity is the concept that there are variety of ways that our brains process information and function. Neurodivergent is the term for people whose brains work differently. There are different types of neurodivergence including Autism, ADHD, Dyslexia, Giftedness, Tourettes, Dyspraxia, OCD and Bipolar. Not all neurological differences are a disability, like synesthesia or hyperlexia- but all are a difference in the way the brain works. Neurodivergent Affirming Practice: Helping Your Clients Accept Their Authentic Selves (neurodivergentinsights.com) What Does It Mean For a Therapist to Be Neurodiversity-Affirming? (verywellmind.com) Insights of a Neurodivergent Clinician (neurodivergentinsights.com)

Please email our Client Care Coordinator at ClientCare@BrightMindsLNC.com or call our office at 872-228-7243.

Absolutely, what you share with your provider is held in confidence. However, if there is a situation where you are at imminent risk of harm to yourself or to others, your therapist will need to disclose information to ensure safety.
Yes, you can pay your balance via your secure portal.

Please contact our Client Care Coordinator at ClientCare@BrightMindsLNC.com or call our office at 872-228-7243.

There are many reasons why people seek an evaluation for themselves or their child including:

  • To better understand yourself or your child.
  • Diagnostic clarification to help your therapist or psychiatrist with treatment and/or medication selection.
  • Clarify why certain treatment approaches or medication regimens have been ineffective.
  • To obtain academic supports (IEP/504Plan) and personalized recommendations.
  • To join gifted groups, organizations or school programs.
  • To qualify for outside therapeutic services and programs.
  • For others (teachers, parents, partner) to better understand you and the type of supports you need.
  • To determine if a past head injury is contributing to symptoms of inattention, executive dysregulation and/or emotional distress.
Yes, we offer occupational therapy.
No, we do not offer dementia or Alzheimer’s evaluations.
No, we do not have a psychiatrist as part of our staff at this time.
No, we do not provide these types of evaluations.