FREQUENTLY ASKED QUESTIONS
Do you accept insurance?
Yes, we are in-network with BCBS PPO and Blue Choice.
We are out-of-network with all other insurance policies. If you are using your out-of-network benefits (i.e. Aetna, Cigna, United, BCBS HMO Plan) we will work with you to apply for direct reimbursement with your insurance provider. We are able to provide our clients with service codes (CPT Codes) prior to starting services to determine reimbursement coverage.
You may use your FSA (Flexible Spending Account) or HSA (Health Savings Account) to pay for services.
How much do evaluations cost?
We are in-network with BCBS PPO and BlueChoice and out-of-network with all other insurance policies. We ask that all our clients to be familiar with their mental health insurance benefits (copays, deductible) and determine if their plan requires a pre-authorization prior to starting services.
Clients may choose to opt out of using insurance benefits and self-pay. The out-of-pocket costs for a comprehensive neuropsychological and psychological evaluations vary. There is no set cost because each client’s needs are different. The costs depend on many factors including: referral question(s), complexity of the case, time it takes to administer the assessments, time needed to go over the evaluation results and answer any questions clients have. Clients only pay for the services and time rendered. We start all evaluations with an intake appointment with a clinical psychologist to better understand your testing needs. We are able to provide a comprehensive ‘good faith estimate’ following the intake appointment.
Our out-of-pocket neuropsychological evaluation fees, which include the intake appointment, range between:
ADHD Evaluation & Psychological Assessment (Socio-Emotional, Mood, Trauma, Personality) $2400 to $3000
AuDHD (Autism and ADHD) Evaluation & Psychological Assessment (Socio-Emotional, Mood, Trauma, Personality) $2200 to $3800
Adult Autism Evaluation & Psychological Assessment (Socio-Emotional, Mood, Trauma, Personality) $2000 to $2600
Psychological Assessment only (Socio-Emotional, Mood, Trauma, Personality) $2000 – $2400
Brain Mapping $920
Cognitive and Learning Disability Assessment $3000
Consultation Services on previously completed evaluations or requests for re-evaluation $220
All of our evaluations are neurodiversity affirming and assess all domains of ADHD and Autism Spectrum.
How do I get started?
Email our Client Care Coordinator at ClientCare@BrightMindsLNC.com or call us. Our Client Care Coordinator will answer any questions you may have, register you in our portal system and schedule your first therapy or evaluation appointment. Your first therapy or evaluation intake appointment can be completed in-person or via telehealth.
We are committed to providing timely scheduling of services. Due to the high demand for neuropsychological and psychological evaluation services we ask that our clients complete all the portal documents within 24-hours of scheduling their appointment with the Client Care Coordinator. Your scheduled intake evaluation appointment will only be secured if all portal documents are completed within 24-hours of making the appointment. Uncompleted portal documentation will result in automatic cancellation of your evaluation appointment.
What should I bring to my first appointment?
Wear comfortable clothes, feel free to bring any item from home that brings you a sense of comfort or helps us understand you and your interests better. You are welcomed to bring your partner or a friend. All minors under the age of 18 have to be accompanied by an adult to the intake appointment.
What is the testing process like?
There are 4 steps to the evaluation process:
Intake. During the intake appointment you will meet with a licensed clinical psychologist to gather background information and explore the reason(s) you are seeking a neuropsychological/psychological evaluation. The clinical psychologist will answer any questions you may have in preparation for testing.
Testing. This includes one-on-one testing and gathering information from parents, teachers and your treatment team. Most in-person testing sessions last between two to six hours. Testing is typically scheduled in the morning, so it is important to get a good night’s sleep the night before and eat a good breakfast. Wear comfortable clothing and bring any comfort object from home. Clients are welcomed to bring a snack and a drink. Testing may take place over the course of one or more days. As a neurodiversity testing center, we encourage short breaks, the use of stimming, movement, support animal, and any other supports that may be needed to provide us the most accurate representation of your abilities. Our testing space is sensory friendly. Some evaluations are able to be completed virtually.
Interpretation. Following completion of testing, your assigned clinical psychologist will interpret all your testing data and write a comprehensive report.
Feedback. Once the report is completed you will meet with the clinical psychologist to process and review the report together. You may invite anyone to be a part of your feedback, including your therapist, partner or support animal. Feedback sessions can be completed virtually or in-person.
Do you provide virtual evaluations?
Yes- but not all of our evaluations can be completed virtually.
Our Trauma-Informed Psychological Evaluations and Adult Autism Spectrum Evaluations can be completed virtually.
Do you provide virtual therapy sessions?
Do you provide weekend appointments?
What is Neurodiversity Affirming Care?
I can’t log into my portal, what do I do?
Please email our Client Care Coordinator at ClientCare@BrightMindsLNC.com or call our office at 872-228-7243.
Is what I share in therapy confidential?
Can I pay by balance online?
How do I update my insurance or credit card information?
Please contact our Client Care Coordinator at ClientCare@BrightMindsLNC.com or call our office at 872-228-7243.
What is the purpose of obtaining a psychological or neuropsychological evaluation?
There are many reasons why people seek an evaluation for themselves or their child including:
- To better understand yourself or your child.
- Diagnostic clarification to help your therapist or psychiatrist with treatment and/or medication selection.
- Clarify why certain treatment approaches or medication regimens have been ineffective.
- To obtain academic supports (IEP/504Plan) and personalized recommendations.
- To join gifted groups, organizations or school programs.
- To qualify for outside therapeutic services and programs.
- For others (teachers, parents, partner) to better understand you and the type of supports you need.
- To determine if a past head injury is contributing to symptoms of inattention, executive dysregulation and/or emotional distress.
Do you offer Occupational Therapy?
Yes, we offer occupational therapy. in-person and via telehealth. We offer OT services to children and adults.
Do you provide dementia or Alzheimer’s Evaluations?
Yes.
Do you have a psychiatrist that can prescribe medications at your practice?
Do you do legal, custody or FOID card appeal evaluations?
No, we do not provide these types of evaluations.